Problems and emergency contact information
GENERAL ISSUES ON YOUR TRIP
While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.
We recognise that there may be times when group leader/local partner may not be able to resolve a situation on your satisfaction - if this is the case, please ask the leader to speak to their direct manager.
You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. But we do ask you to be aware that it is difficult for us to provide any practical help after the trip is complete.
For general enquiries or questions about your booking , please contact our support team or visit us at contact us
In case of a genuine crisis or emergency, you can reach our local operator on the number on confirmation form or our office operator : +662 935 2945
Our itineraries are updated regularly throughout the year based on customer feedback and to reflect the current situation in each destination. The information included in Travel sheet information may therefore differ from when you first booked your trip. It is important for you to print and review a final copy prior to travel so that you have the lastest updated. Due to weather, local conditions, public holidays or other factors, further changes maybe necessary to your itinerary. The order and timing of activities in each location may also vary seasonally to ensure the best experience. Lastly, your tour leader will keep you update regrading any necessary changes during tour.
A selection of optional activities that have been popular with are listed in the day to day itinerary . This is not exhaustive list and should be used as a guide only for some of what might be available. Price are approximate, for entrance only, and does not include transport to and from the sites or local guide unless it is indicated in the program. All activities are subject to availability, and may be on join-in basis. It may not be possible to do all activities listed within the time available. Therefore, we would like to have some pre-planning for what you are most interested in is advised.When it's recommended that travellers pre-book these activities , in confirmation sheet will indicate information in itinerary. For most, they can either be organised independently on the day, or let your leader know you are interested and they can assist.
Where activities are considered medium or high risk , we cooperate with operators whose safety and credentials we have sighted and assessed. Even though, it is possible that you may find the same activity cheaper with another operators on the ground , we cannot guarantee for your safety or quality of that operator. Medium and high risk activities are not listed or encourages by us as such our staff and local operator are unable to assist you with organising these activities. Activities that contravene oue responsible travel policies are also not listed. Kindly remind that the decision to partake in any activity not listed is at your own discretion and risk.
Essential Trip information
Passport and visa:
As a general rule most countries expect that your passport should has a minimum of 6 months validity remaining. Please ensure the name on your passport matches the name on your booking information which you provide us.Your passport details are required to complete your booking. Your consultant will contact you when this is required.
Take a copy of the main passport pages and other important documents with you, and leave another copy at home with family or friends.
Visas are the responsibility of the individual traveller. Entry requirements can change at any time, so it's important that you check for the latest information. Please visit Royal Thai Embassy website for detailed and up-to-date visa information specific to your nationality. Visas can take several weeks to process, so familiarise yourself with any requirements as soon as you have booked your trip to allow for processing time.
Entering Thailand by Air : Most nationalities will be granted a 30 day stay on arrival.
Entering Thailand by land border : You will be granted a 15 day stay only (some exceptions are citizens of the United States, United Kingdom, Canada, France, Italy, Germany and Japan who are eligible for 30 day visa at land borders).
A visa extension can be obtained in Thailand at an immigration office for approx. 2000THB or alternatively you can apply for a Thailand visa in advance from your embassy or consulate that will allow a 30 day stay when entering at an overland border.If planning to enter Thailand via a land border multiple times during your travels, we recommend you pre-obtain a 60 day multiple entry visa from you embassy or consulate before you travel rather than attempting to obtain a visa at the border on multiple occasions which may result in being denied re-entry into the country.
Medical and Health information:
All travellers need to be in good physical health in order to participate fully on the trip. When selecting your trip please make sure you have read through the itinerary carefully and assess your ability to cope with our style of travel.Please note that if, in the opinion of our group leader or local guide, any traveller is unable to complete the itinerary without undue risk to themselves and/or the rest of the group, Intrepid Travel reserves the right to exclude them from all or part of a trip without refund.You should consult your doctor for up-to-date medical travel information or for any necessary vaccinations before departure. We recommend that you carry a first aid kit as well as any personal medical requirements as they may not easily be obtained at the locations on this trip. Please ensure that you are adequately prepared.
Dengue fever occurs in Thailand, and is particularly common during the rainy season (November-March in the south-east of the Thai peninsula and May-October in the rest of Thailand, including Phuket), peaking in July and August. There is no vaccination or specific treatment available for dengue fever.
BOX JELLY FISH:
Box jelly fish have been reported in Thailand waters throughout the year. Please be aware of this when swimming alone and follow any warnings from local authorities. Stings require immediate medical treatment and fatalities have been known to occur.
Bangkok and other Thai cities experience high levels of air pollution, which may aggravate bronchial, sinus or asthma conditions. These can be particularly high between the months of December and February. Smoke haze, which usually occurs across parts of north and north-east Thailand during March to April, can also aggravate these conditions. Regular air quality reports are available from the following website http://aqicn.org/city/bangkok/
There have been reports of transmission of the mosquito-borne Zika virus in this region and we advise all travellers to protect themselves from mosquito bites. Given possible transmission of the disease to unborn babies, and taking a very cautious approach, we recommend all women who are pregnant or trying to get pregnant to consult with their doctors before booking their trip.
Other mosquito borne illnesses, such as Japanese encephalitis also occur in some areas.
Always take preventative measures to protect yourself against mosquitoes such as wearing long clothing, using repellent and being indoors particularly around dusk and dawn.
Please visit Center for Disease Control and Prevention for further information Visit CDC Website
Food and dietary requirements
While travelling with us you'll experience the vast array of wonderful food available in the world. Your group leader will be able to suggest restaurants to try during your trip. To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. As a rule our groups tend to eat together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though.
Money and Currentcy
We try to plan for every eventuality, but there are still some things beyond our control. Please make sure you bring an extra USD500 for emergencies (e.g. natural disasters or civil unrest). Sometimes these things necessitate last minute changes to our itineraries, and we can’t guarantee there won’t be some extra costs involved.
The official currency of Thailand is the baht (THB). The most convenient and cheapest way to obtain local currency is via ATMs which are available in most towns and cities. Foreign currency notes that are old, torn or faded can be very difficult to exchange. Clean bills in small denominations are most useful. The use of credit cards is restricted, mainly to major hotels and more upmarket shops and shopping centres.
When it comes to spending money on the trip, every traveller is a little different. You know your spending habits better than we do, so please budget a sensible amount for things like meals not included, drinks, shopping, optional activities and laundry. It's always better to bring a little more than you think you'll need. Also make sure you've read your trip details thoroughly so you know what's included in the trip price and what isn't. This should make budgeting a little easier.
If you're happy with the services provided a tip - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Intrepid destinations. Carrying small notes of local currency will make tipping easier. It is best to avoid tipping with with coins, very small denomination notes, or dirty and ripped notes, as this can be regarded as an insult.
Many national governments provide a regularly updated advice service on safety issues involved with international travel. We recommend that you check your government's advice for their latest travel information before departure and ensure that your travel insurance covers you for all areas your itinerary covers. Please refer to our website's safety page for links to major travel advisories and updates on safety issues affecting our trips.
We strongly recommend the use of a neck wallet or money belt while travelling, for the safe-keeping of your passport, flight tickets, cash and other valuable items. Leave your valuable jewellery at home - you won't need it while travelling. Many of our hotels have safety deposit boxes, which is the most secure way of storing your valuables. A lock is recommended for securing your luggage.
Your leader will accompany you on all included activities, however during your trip you'll have some free time to pursue your own interests or relax and take it easy. While your leader will assist you with the available options in a given location, please note that any optional activities you undertake are not part of your itinerary. Please use your own good judgement when selecting an activity in your free time. Please also note that your Leader has the authority to amend or cancel any part of the trip itinerary if it's deemed necessary due to safety concerns.
Please be aware that local laws governing tourism facilities in this region differ from those in your home country and not all the accommodation which we use has a fire exit, fire extinguishers or smoke alarms.
Please be aware that local laws governing transportation safety may differ from those in your home country and not all the transport which we use is able to provide seat belts.
PETTY THEFT AND PERSONAL SAFETY:
While travelling there is always the risk of pick-pocketing and petty theft, particularly in the more touristy cities. We recommend that you exercise caution when walking alone at night and encourage you to walk together and only on main, well-lit thoroughfares. Be particularly vigilant on public transport. Simple measures like carrying your day pack on your front, not hanging your bag over the back of your chair or on the floor and wearing a money belt will reduce any chance that your valuables should go missing.
Our Travel Rules
Everyone has the right to feel safe when they travel. We don’t tolerate any form of violence (verbal or physical) or sexual harassment, either between customers or involving our leaders, partners or local people. Sexual relationships between a tour leader and a customer are strictly forbidden.
Use or possession of illegal drugs will not be tolerated on our trips. If you choose to consume alcohol while travelling, we encourage responsible drinking, and expect that you’ll abide by the local laws regarding alcohol consumption.
The sex tourism industry is known to exploit vulnerable people and have negative consequences on communities, including undermining the development of sustainable tourism. For this reason, patronising sex workers will not be tolerated on our trips.
By travelling with us you are agreeing to adhere to these rules. Your group leader has the right to remove any member of the group for breaking any of these rules, with no right of refund.
If you feel that someone is behaving inappropriately while travelling with us, please inform your tour leader or local guide immediately. Alternatively, contact us on the emergency contact number detailed in the Problems and Emergency Contact section of booking information.
Travelling on join trip basis
As you travel on a group trip you will be exposed to all the pleasures and maybe some of the frustrations of travelling in a group. Your fellow travellers will probably come from all corners of the world and likely a range of age groups too. We ask you to be understanding of the various needs and preferences of your group - patience with your fellow travellers is sometimes required for the benefit of everyone's travel experience. Remember too that you have responsibilities to the group. If you are requested to be at a place at a certain time, ensure that you don't keep the rest of the group waiting. We have found time and time again that the very best trips we operate are those where the dynamics within the group work well - this takes just a little effort on your part.
Travel insurance is compulsory for all our trips. We require that, at a minimum, you are covered for medical expenses including emergency repatriation. We strongly recommend that the policy also covers personal liability, cancellation, curtailment and loss of luggage and personal effects.
Please note that we provide you travel insurance cover for protection in case of accidents or death as compulsory appointed by Tourism Authority of Thailand.